Legal
Refund & Returns Policy
MAYCSS offers a clear 10-day return window with mail-in returns to our Independence, MO address.
MAYCSS Refund & Returns Policy
This Refund & Returns Policy applies to all purchases from MAYCSS (myacssstore.store). It matches our Google Merchant Center return settings: a 10-day return window and mail-in returns to our US business address. Store name: MAYCSS Support email: myacssstore@gmail.com Support phone: +1 (501) 436-9308 Returns address: 1707 S Lee's Summit Rd, Independence, MO 64050, USA
10-day return window
You have 10 days from the date your order is delivered to start a return. Items must be unworn, unwashed, unused, and returned with all original tags and packaging intact. Sale items are final sale unless the item is faulty or not as described.
How to return (mail-in)
1. Email myacssstore@gmail.com (or call +1 (501) 436-9308) with your order number and reason for return within 10 days of delivery. 2. We will confirm eligibility and provide return instructions. 3. Pack the item securely and mail it to: MAYCSS Returns 1707 S Lee's Summit Rd Independence, MO 64050 USA Keep your shipping receipt until your refund is issued. Return shipping is the customer's responsibility unless the item is faulty or we sent the wrong item.
How refunds are issued
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the item was faulty or we made an error. Exchanges: start a return, then place a new order for the size or color you want.
- What is the return window?
- 10 days from delivery. Contact us within that window to start a mail-in return.
- Where do I mail returns?
- MAYCSS Returns, 1707 S Lee's Summit Rd, Independence, MO 64050, USA.
- How do I contact support?
- Email myacssstore@gmail.com or call +1 (501) 436-9308.
- What about damaged items?
- Email myacssstore@gmail.com within 7 days of delivery with a clear photo. We will arrange a replacement or refund when the item is confirmed damaged.
- Are sale items returnable?
- Sale items are final sale unless faulty or not as described.