Help Centre
Frequently Asked Questions
Before you Shop MayCSS Online Store, browse clear answers on shipping, returns, sizing, and quality.
Shopping Guidance from MayCSS
Before you Shop MayCSS Online Store, browse these clear answers on shipping, returns, sizing, and quality — written to keep your experience calm, informed, and effortless. Our help centre covers delivery times, international shipping, returns, exchanges, payment methods, and how we guarantee product quality. If your question is not listed, our concierge team is ready to help within one business day when you Shop MayCSS Online Store.
- How long does shipping take when I Shop MayCSS Online Store?
- Standard shipping typically arrives in 3–5 business days. Express shipping is 1–2 business days. Orders over $75 usually ship free. Tracking is emailed once your parcel leaves our studio.
- What is your return policy?
- Unworn items with original tags may be returned within 10 days of delivery by mail to MAYCSS Returns, 1707 S Lee's Summit Rd, Independence, MO 64050, USA. Email myacssstore@gmail.com or call +1 (501) 436-9308 to start a return. See our Refund & Returns Policy for full details.
- Do you ship internationally?
- Yes — we ship to over 40 countries when you Shop MayCSS Online Store. International orders may be subject to customs duties in the destination country, which are the customer’s responsibility.
- How do I know what size to order?
- Every product page includes a size guide. If you are between sizes, size up for outerwear and down for knitwear. Our support team can also advise on fit before you order.
- How do you ensure product quality and authenticity?
- Every MayCSS product is sourced directly from the brand or an authorised distributor. Authenticity is guaranteed, and we vet materials, construction, and finish before pieces appear in Shop MayCSS Online Store.
- How can I track my order?
- Once your order ships, we email a tracking link. You can also view orders under My Account. Contact support if tracking has not updated within two business days of dispatch.
- What payment methods do you accept?
- We accept major cards and other secure checkout methods shown at payment. We never store your full card number; payments are processed by PCI-compliant providers.
Still need help?
Our customer care team is available Monday to Friday, 9am–6pm ET.
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